General Terms of Service

 

1. Service Eligibility

The Perfect Push provides services to individuals and families who have completed our intake process and agreed to our care terms.
We reserve the right to decline or discontinue services if the request falls outside our scope of practice, if safety concerns arise, or if scheduling limitations prevent appropriate support.

 

2. Scope of Practice

Our team provides non-clinical, evidence-based support unless otherwise specified.
Postnatal & Newborn Care Specialists (PNCSs) and Doulas do not perform medical procedures, diagnose conditions, or prescribe treatment.
All services are guided and supported by licensed Nurse Practitioners for clinical coordination and oversight.

 

3. Scheduling & Appointments

Care calendars are coordinated collaboratively based on family needs and staff availability.
While we aim to maintain consistency, adjustments may occur due to births, illness, or emergencies.
Mutual flexibility is appreciated to ensure seamless and continuous care.

 

4. Communication

Secure client portals and telehealth messaging are preferred for clinical questions and care updates.
Text and email may be used for convenience but are not HIPAA-compliant.
By initiating communication via unsecured channels, you acknowledge and accept associated risks.

 

5. Client Conduct

The Perfect Push maintains a safe, inclusive, and respectful care environment.
Disrespectful, threatening, or discriminatory behavior toward staff may result in immediate termination of services without refund.

 

 

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Refund & Cancellation Policy (Doula & PNCS Services)

We understand that plans can change—especially during pregnancy and postpartum.
Our refund and cancellation policy ensures fairness to both our families and our care team, who reserve dedicated time for your support.

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Appointments & Shift Cancellations

• More than 24 hours’ notice: Fully refundable or reschedulable without penalty.
   

• Less than 24 hours’ notice (non-emergency): Full fee will be charged or deducted from purchased hours.
   

• No-shows: Non-refundable and deducted from purchased hours.
   

Package & Program Refunds

Applies to all Doula and Postnatal & Newborn Care Specialist (PNCS) service packages.

• Before services begin: 50% deposit refundable if canceled at least 30 days before your expected start date or due date.
   

• Within 30 days of due/start date or after services have begun: Payments are non-refundable. Credit may be applied to future services at The Perfect Push’s discretion.
   

• Medical or Extenuating Circumstances: Refunds may be considered case-by-case with supporting documentation (e.g., hospitalization, early delivery, or medical complications).
   

• Provider Cancellations: If The Perfect Push must cancel due to staffing, safety, or unforeseen circumstances, a full refund or priority rescheduling will be offered.
   

The Perfect Push Promise

We stand behind the quality of our Doula and PNCS care.
If, at any point, our services fail to meet the standards outlined in your agreement, we will issue a 100% refund—no questions asked.

 

Privacy & Data

Please refer to our Privacy Policy for details on how we collect, store, and protect your personal and health information in compliance with HIPAA regulations.

 

Legal

These Terms are governed by the laws of the State of Texas.
Any disputes will first be addressed through mediation or arbitration in good faith, maintaining mutual respect and confidentiality.

 

Contact Us

For questions regarding these terms or your care agreement, please contact:
(945) 218-5688

hello@theperfectpush.com